We will accept merchandise for return that was purchased
from Dynamic Hobbies within 30 days of receipt. Refunds include the
full merchandise
purchase price minus 15% restocking fee, shipping and handling are
not included. The merchandise must be in new and unused condition
and in its original packaging. Discarding any of the original packaging
material will constitute used merchandise. Please call (281) 288-6581
for an RMA Number and instructions for shipping.
If the item you wish to return is inoperable, but has no apparent
damage, it is considered a defective product. Call (281) 288-6581
for instructions on how to handle this type of return. Some manufacturers
insist on handling defective merchandise directly. Defective merchandise
may be returned to us if it is in new and unused condition. Used,
defective merchandise must be returned directly to the manufacturer
for warranty repair or replacement.
Damaged merchandise includes items which have been damaged in
shipping. If a shipment arrives at your door and there is apparent
shipping damage, refuse the delivery. If you discover shipping
damage after you have already accepted delivery, call (281) 288-6581
immediately. Please save all packaging material and paperwork;
do not throw anything away! If you attempt to return the merchandise
yourself, you will jeopardize our chances of making a claim, and
you may not receive credit for the return.
